PAYMENT METHODS

  • Is it safe to pay by credit card?
    Paying by credit card is absolutely safe because communications between our website and the bank are encrypted and cannot be traced by third parties.
  • If I leave my card details in memory, can they be used by third parties?
    No, our operators will not be able to view your data in any way.
  • What forms of payment are accepted?
    We accept payment by Visa, Amex, Discover, Mastercard, Shop Pay, Apply Pay, Google Pay, and Meta Pay.

DELIVERY TIMES AND COSTS

  • What are the shipping costs?
    Shipping is always free of charge.
  • Do the displayed prices include Duties and Taxes?
    Yes, items viewed and ordered within Canada will include Duties and Taxes in the displayed retail price.
  • What are the average delivery times?
    The average delivery time is 3-6 working days. Deliveries are made from Monday to Friday. In the event of a large influx of orders (such as sales, promotions or the Christmas period), delivery times may be delayed due to causes beyond our control.
  • Can I track my order?
    UPS, FedEx, or USPS racking information will be sent out via email when your order has been dispatched.
  • Can I choose the delivery time?
    Expedited shipping options are available at checkout.  Shipping options cannot be changed after an order has been placed.
  • Can I change the delivery address of my order?
    It is not possible to change the address after the order has been placed. If you notice any discrepancies in the shipping address, please contact our Customer Service Team at contact@sundekusa.com as soon as possible.

RETURNS AND REFUNDS

    • Can I request a return of an ordered item?
      Our return procedure only allows for refunding returned items.
    • How long do I have to return my order?
      You have 30 days from receipt of your order to initiate a return request. To initiate a return or exchange please visit our returns portal
    • Is the return free of charge?
      Pre-paid return labels will be provided for domestic US orders.  International orders will need be shipped by the recipient of the order.
    • How do I request a return?
      To initiate a return or exchange please visit our returns portal

MY ORDER

  • Where can I view the details of my order?
    You will receive an automated confirmation email after an order is placed.  If you do not receive a confirmation email, please check your spam, and if the message is not present, please reach out to contact@sundekusa.com 
  • Can I change the details of a recently completed order?
    It is not possible to make changes to an order or to combine several orders into one shipment. For special requirements, please contact our Customer Service Team at contact@sundekusa.com
  • Can I change the shipping address of an order in progress?
    We cannot change any address information once an order is confirmed.  If you notice any discrepancies in the shipping address, please contact our Customer Service Team at contact@sundekusa.com as soon as possible.

ACCOUNT, NEWSLETTER, CONTACTS

  • How can I unsubscribe from the Newsletter?
    If you no longer wish to receive news and special promotions about our items directly in your inbox, you can unsubscribe by clicking on 'Unsubscribe' in the footer of one of the newsletters you receive.
  • How can I contact you?
    You can send us an email to contact@sundekusa.com. Our Customer Service Team would be happy to assist with any questions or concerns from Monday to Friday, from 9am to 6pm PST.